IT Help Desk & User Support Specialist

Software Technology, Inc.; Trenton (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Software Technology, Inc. is seeking a Helpdesk Coordinator in Trenton, NJ to provide first-line IT support for Windows 10 and Office 365.

You will log incidents, troubleshoot with end users, and coordinate day-to-day help desk operations. The ideal candidate demonstrates clear communication, strong problem-solving, and the ability to prioritize tasks in a fast-paced environment while adhering to IT policies and service levels.

Qualifications

• Experience supporting Microsoft Windows 10 and Office 365.
• Familiarity with Windows Server, Active Directory, and core IT tools.
• Strong written and verbal communication skills.

Responsibilities

• Log all incoming problems and actions taken to resolve them.
• Provide first response help desk support to all users.
• Support site operations and project assignments as needed.
• Troubleshoot and satisfy user requests.
• Provide support for business applications.
• Follow up with end-users per support policies.
• Ensure documentation of closed problems.

Skills

Clear communication

Customer service

Tools

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Job description

Software Technology, Inc. is seeking a Helpdesk Coordinator in Trenton, NJ to provide first-line IT support for Windows 10 and Office 365.

You will log incidents, troubleshoot with end users, and coordinate day-to-day help desk operations. The ideal candidate demonstrates clear communication, strong problem-solving, and the ability to prioritize tasks in a fast-paced environment while adhering to IT policies and service levels.