Onsite IT Support Specialist — Enterprise & Lab Environments

Tetra Computing; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Tetra Computing in Indianapolis, IN seeks an IT Tech Support Specialist to deliver end-user and deskside support across R&D, laboratory, and manufacturing settings. The role covers troubleshooting Windows 11, Office 365, Teams, printers, and networking, with incident and asset management via ServiceNow.

The successful candidate will support a 250-user environment in a fast-paced enterprise setting, ensuring reliable IT operations and effective user assistance for daily research and production

Qualifications

• 5+ years of professional IT experience.
• Strong end-user/deskside support and break/fix troubleshooting skills.
• Hands-on experience with Windows 11, O365, Teams, and end-user devices.
• Experience with ServiceNow incident, request, asset, and change management.
• Knowledge of networking, wireless technologies, connectivity, and video conferencing systems.
• Experience with IT asset and lifecycle management.
• Experience supporting 250-user environments.
• R&D and laboratory environment experience.

Responsibilities

• Provide end-user and deskside technical support, including break/fix and IMAC services.
• Troubleshoot Windows 11, Microsoft Office, O365, and Microsoft Teams issues.
• Support PCs, laptops, printers, iDevices, telephony, and video conferencing systems.
• Manage incidents, service requests, assets, and changes using ServiceNow.
• Troubleshoot basic networking, wireless connectivity, cabling, and network equipment.
• Support server rooms and enterprise IT infrastructure.
• Maintain IT asset inventory and lifecycle management processes.
• Provide technical support in environments supporting 250 users.
• Assist users in R&D, laboratory, and operational environments.

Skills

End-user support

Deskside support

Troubleshooting

Video conferencing

Networking basics

IT support in enterprise

R&D environment experience

250-user environments

Education

Bachelor’s degree in IT/Networking/Engineering or related field

Tools

Windows 11

O365

Microsoft Teams

ServiceNow

Video conferencing systems

Job description

Tetra Computing in Indianapolis, IN seeks an IT Tech Support Specialist to deliver end-user and deskside support across R&D, laboratory, and manufacturing settings. The role covers troubleshooting Windows 11, Office 365, Teams, printers, and networking, with incident and asset management via ServiceNow.

The successful candidate will support a 250-user environment in a fast-paced enterprise setting, ensuring reliable IT operations and effective user assistance for daily research and production