IT Help Desk Technician I – Onsite

Catapult; Raleigh (NC); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Profit sharing

On-call rotation

Volunteer time benefit

Résumé du poste

ThinkTech in Raleigh/Greensboro is seeking a Service Desk Technician I to deliver first-level technical support for clients and act as the initial contact for service requests.

You will troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business apps, while onboarding users and handling routine installations. This fully in-office role emphasizes clear communication and accurate ticketing in ConnectWise.

Qualifications

• Foundational IT knowledge gained through hands-on support or coursework.
• Experience troubleshooting Windows workstations, Microsoft 365, or common end-user tech.
• Strong customer service and ability to explain tech to non-technical users.
• Interest in building a long-term IT support career.

Responsabilités

• Serve as the first point of contact for client service requests by phone and ticketing system
• Troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications
• Assist with user onboarding, account administration, software installation, and routine support requests
• Resolve issues whenever possible and escalate more complex problems appropriately
• Provide clear, professional communication throughout the support process
• Document work performed and maintain accurate ticket records in ConnectWise
• Collaborate with teammates to deliver a consistent client experience

Connaissances

Foundational IT knowledge

Windows troubleshooting

Microsoft 365

Customer service

Communication skills

Onsite Raleigh/Greensboro

Formation

IT coursework

Technical training

Certifications

Description du poste

ThinkTech in Raleigh/Greensboro is seeking a Service Desk Technician I to deliver first-level technical support for clients and act as the initial contact for service requests.

You will troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business apps, while onboarding users and handling routine installations. This fully in-office role emphasizes clear communication and accurate ticketing in ConnectWise.