Junior IT Support Technician — Hands-On Growth Role

Sonoma Consulting Inc.; Aurora (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT consulting firm is seeking an IT Support Specialist to provide exceptional support for users facing technical issues. This role involves managing incoming calls, troubleshooting network connectivity, and maintaining IT assets. The ideal candidate should possess strong knowledge of Windows and Active Directory, with at least two years of relevant experience. The position offers opportunities for professional growth in a dynamic environment dedicated to IT excellence, based in Aurora, Illinois.

Qualifications

• Minimum two years’ experience in IT support.
• Familiarity with LAN/WAN technologies including MPLS.
• Ability to communicate effectively with users in simple non-technical terms.

Responsibilities

• Manage incoming calls and trouble tickets.
• Provide onsite and remote user support.
• Analyze and maintain LAN and WAN connectivity.
• Support users in a Citrix XenApp environment.

Skills

Windows

Active Directory

LAN

WAN

TCP/IP

Citrix

Education

Associates or College degree

3-5 years related experience

Tools

Windows Server 2008/2012

Microsoft Exchange 2007/2010

Citrix Presentation 4.5

VMWare ESXi

Job description

A leading IT consulting firm is seeking an IT Support Specialist to provide exceptional support for users facing technical issues. This role involves managing incoming calls, troubleshooting network connectivity, and maintaining IT assets. The ideal candidate should possess strong knowledge of Windows and Active Directory, with at least two years of relevant experience. The position offers opportunities for professional growth in a dynamic environment dedicated to IT excellence, based in Aurora, Illinois.