On-Site IT Help Desk Technician - Windows & End-User Support

Pet Food Experts; Pawtucket (RI); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Full Benefits Package – Medical, dental, and vision

Paid Parental Leave

Pet Perks & Product Discounts

Education Assistance Program

Job summary

A leading pet specialty distributor in Pawtucket is seeking a Help Desk Technician to support end-user IT needs. Responsibilities include managing the help desk, assisting with software/hardware issues, and ensuring service excellence. Ideal candidates have 1-2 years of IT experience, strong Windows skills, and an associate’s degree in Computer Science. This full-time position offers a salary of $25–30 per hour and a full benefits package.

Qualifications

• 1-2 years of experience in IT support.
• Familiarity with desktop applications and end-user support.
• Desire to take initiative and work hands-on.

Responsibilities

• Support all end-user related issues.
• Manage help desk ticketing system.
• Assist IT System Administrators with software and hardware installs.

Skills

Windows 11 support

Effective written and verbal skills

Good understanding of network fundamentals

Experience with Microsoft Office

Experience with Google Workspaces

Education

Associate’s degree in Computer Science or related field

Job description

A leading pet specialty distributor in Pawtucket is seeking a Help Desk Technician to support end-user IT needs. Responsibilities include managing the help desk, assisting with software/hardware issues, and ensuring service excellence. Ideal candidates have 1-2 years of IT experience, strong Windows skills, and an associate’s degree in Computer Science. This full-time position offers a salary of $25–30 per hour and a full benefits package.