IT Help Desk Technician — Classroom & AV Support

Iowa Western Community College; Council Bluffs (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

Iowa Western Community College in Council Bluffs, IA is seeking an IT Support Specialist to provide in-person, phone, and email support for hardware, software, and related peripherals across campus and centers.

You will install and maintain operating systems, diagnose technical issues, assist with password resets and MFA, and support Zoom meetings and distance learning. The role emphasizes strong customer service and confidentiality in a fast-paced environment.

Qualifications

• In-person, phone and email support for hardware and software.
• Experience with Windows/macOS and basic networking.
• Strong customer service and communication skills.
• Ability to work with diverse groups and maintain confidentiality.
• Ability to pass background check and hold a valid driver's license.

Responsibilities

• Provide in-person, phone and emails support for computer hardware, software, and related peripherals.
• Installs and maintains computer operating systems and software.
• Performs technical diagnosis, repair, installation and maintenance of computers and audio-visual equipment.
• Troubleshoots and maintains technology in classrooms, computer labs, conference rooms and other areas where related technology is installed.
• Provides help desk phone and walk-in support for students, staff, and faculty with privacy and data protection by assisting with password resets, use of multi factor authentication, and other technology related questions and/or problems.
• Creates identification cards and programs for building or door access.
• Provides Zoom support for meetings, phone and online or distance learning instruction.
• Assists with setup, operation, and tear down of campus or center events needing computer, network, or AV systems for special events.
• Engages in personal education, training, and staff development activities to maintain a high degree of technical competency to facilitate and maintain the implementation of technologies.
• Documents usage procedures for purchased and custom software.
• Creates various documents and technical materials for distribution to the management staff, user community, and internal staff.
• Provide on-going technical support for application systems.
• Maintains a high degree of user visibility.
• Demonstrates IWCC’s core mission, vision, and values.
• Other duties as assigned.

Skills

Customer service

Verbal & written communication

Team collaboration

Time management

Discretion & confidentiality

Education

High School Diploma

Tools

Windows 10/11

Mac OS/iOS basics

Networking basics (TCP/IP)

Projector equipment

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

Iowa Western Community College in Council Bluffs, IA is seeking an IT Support Specialist to provide in-person, phone, and email support for hardware, software, and related peripherals across campus and centers.

You will install and maintain operating systems, diagnose technical issues, assist with password resets and MFA, and support Zoom meetings and distance learning. The role emphasizes strong customer service and confidentiality in a fast-paced environment.