Onsite IT Support Technician — Break/Fix & Networking

Stefanini; Waterloo (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading IT staffing firm is seeking a technical support professional in Waterloo, Iowa. The role includes providing hardware/software support, implementing virus detection procedures, and diagnosing system failures. Candidates must possess a high school diploma and be proficient in Microsoft Active Directory. Strong customer service skills and the ability to work both independently and in a team are essential. The position involves handling physical computer equipment and working in a flexible environment.

Qualifications

• Proficient in Microsoft Active Directory is essential.
• Solid foundation of Personal Computer experience required.
• Flexibility in a changing environment is highly valued.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.

Skills

Proficient in Microsoft Active Directory

Ability to resolve Windows XP and Windows 7 issues

Solid foundation of Personal Computer experience

Strong sense of customer service

Ability to work in a team environment

Education

High school diploma or equivalent

Job description

A leading IT staffing firm is seeking a technical support professional in Waterloo, Iowa. The role includes providing hardware/software support, implementing virus detection procedures, and diagnosing system failures. Candidates must possess a high school diploma and be proficient in Microsoft Active Directory. Strong customer service skills and the ability to work both independently and in a team are essential. The position involves handling physical computer equipment and working in a flexible environment.