Campus Tech Support Specialist: Classroom & IT Solutions

Western Nebraska Community College; Scottsbluff (NE); On-site; USD 42,000 - 62,000; Full time

Job summary

Western Nebraska Community College is seeking a Technical Support Specialist to provide frontline technical support across campus environments, installing, maintaining, troubleshooting, and supporting desktop computers, classroom technology, and multimedia systems.

You will work with faculty, staff, and students, manage support tickets, assist with asset management and security, and contribute to a reliable, standardized IT environment across multiple campus locations.

Qualifications

• Associate's degree preferred in IT or related field.
• 2 years of related experience in hardware, software, troubleshooting, and OS management.
• Experience supporting audio/video or classroom technology is preferred.
• Industry certifications such as CompTIA A+, Network+, Security+ or Microsoft/Apple preferred.

Responsibilities

• Install, configure, deploy, and maintain desktop computers, laptops, printers, mobile devices, peripherals, operating systems, and software applications.
• Troubleshoot hardware, software, operating systems, and peripheral equipment issues for faculty, staff, and students.
• Support classroom instructional technology, A/V equipment, and collaborate with faculty on tech solutions.
• Configure workstation connectivity and assist with basic network issues in collaboration with network admins.
• Maintain OS images, software deployments, inventory, licensing, and endpoint configurations.
• Apply updates, patches, and security controls to ensure reliability and compliance.
• Monitor, document, and resolve incidents and service requests via the ticket system with SLAs.
• Provide clear, professional communication to users and ensure customer satisfaction.
• Assist with procurement, lifecycle planning, and standardization initiatives.
• Develop, coordinate, train, and oversee student employees or interns performing technical support functions.
• Create and update technical documentation, knowledge bases, and SOPs.
• Maintain confidentiality and comply with policies, cybersecurity standards, licensing, and FERPA.

Skills

Customer service

Help desk support

Technical troubleshooting

Communication

Team collaboration

Education

Associate's degree in Information Technology or related field

Tools

IT certifications (CompTIA A+/Network+/Security+)

Job description

Western Nebraska Community College is seeking a Technical Support Specialist to provide frontline technical support across campus environments, installing, maintaining, troubleshooting, and supporting desktop computers, classroom technology, and multimedia systems.

You will work with faculty, staff, and students, manage support tickets, assist with asset management and security, and contribute to a reliable, standardized IT environment across multiple campus locations.