IT Helpdesk Specialist - On-Call End-User Support

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, Iowa is seeking a Computer Support Specialist. This role involves maintaining agency computer and communication systems, ensuring compliance with policies, and providing exceptional customer service.

The ideal candidate should have an associate or bachelor’s degree in Computer Science or a related IT field with at least 1-year experience in end-user support. Effective communication skills, computer proficiency, and a positive attitude are essential.

Qualifications

• Minimum of 1-year experience in end-user support and maintenance of PC hardware/software.
• Reliable transportation and valid driver's license required.

Responsibilities

• Maintain agency computer and communication systems.
• Provide exceptional customer service and support.
• Ensure compliance with agency policies and standards.
• Troubleshoot and resolve PC support issues.
• Support end-users via phone, email, and in-person.

Skills

End-user support

Computer proficiency

Effective communication

Ability to maintain confidentiality

Positive attitude

Education

Associates or Bachelor’s degree in Computer Science or related IT field

2 years of relevant full-time employment or military service

Job description

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, Iowa is seeking a Computer Support Specialist. This role involves maintaining agency computer and communication systems, ensuring compliance with policies, and providing exceptional customer service.

The ideal candidate should have an associate or bachelor’s degree in Computer Science or a related IT field with at least 1-year experience in end-user support. Effective communication skills, computer proficiency, and a positive attitude are essential.