Associate IT Support & Service Analyst

Ruan Transportation Management Systems; Des Moines (IA); On-site; USD 50,000 - 65,000; Full time

Job summary

Ruan Transportation Management Systems in Des Moines, IA is seeking a full-time IT support professional to work onsite. You will assess and troubleshoot basic software, hardware, systems, and applications, providing timely resolutions.

You will participate in on-call rotation outside core hours, create and maintain technical documentation, and collaborate with team members to cross-train and develop career skills.

Responsibilities

• Troubleshoot, resolve, and escalation IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.

Job description

This is a full-time position working onsite in Des Moines, IA.

Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities

• Troubleshoot, resolve, and escalation IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.