IT Support Technician: Classroom & AV Expert

KU Information Technology; Topeka (KS); On-site; USD 47,000 - 51,000; Full time

Job summary

KU Information Technology is seeking an IT Support Technician (Tier I) to join the Tech Support Center at the Edwards Campus. You will troubleshoot desktop hardware, software, AV, and network issues, following standard procedures and documenting incidents.

The role supports users via phone, email, chat, remote, and in person, with a focus on customer service and accurate ticketing. The position operates on a Monday–Friday schedule (7:30am–4:30pm) with potential after-hours work based on events,

Qualifications

• High School Diploma or GED with 2 years of relevant experience.
• Excellent communication skills demonstrated in materials.

Responsibilities

• Provide first-contact resolutions for hardware/software issues.
• Support AV systems and printers across classrooms, labs, offices, and meeting spaces.
• Create/update trouble tickets and document workflow.
• Escalate issues as needed and ensure customer understanding of solutions.

Skills

Excellent communication

Customer service

Problem solving

Education

High School Diploma / GED

Associate degree or higher (preferred)

Tools

Microsoft Active Directory

SCCM / MCM

JAMF

ServiceNow / TeamDynamix

Job description

KU Information Technology is seeking an IT Support Technician (Tier I) to join the Tech Support Center at the Edwards Campus. You will troubleshoot desktop hardware, software, AV, and network issues, following standard procedures and documenting incidents.

The role supports users via phone, email, chat, remote, and in person, with a focus on customer service and accurate ticketing. The position operates on a Monday–Friday schedule (7:30am–4:30pm) with potential after-hours work based on events,