IT Help Desk Technician — 1st Line Support

CEC; Mississippi; On-site; USD 42,000 - 56,000; Full time

Job summary

CEC is seeking an IT Support Technician to provide courteous, professional customer service and technical assistance to end users. The role supports onsite and remote company users to troubleshoot, maintain, and resolve desktop hardware and software issues.

You will handle first-line support, password resets, and basic network/printer problems, learn internal business applications, and log calls accurately in the tracking system. This position offers growth with a growing specialty subcontractor.

Qualifications

• Associate degree in CS or related field preferred.
• 1-3 years of level one help desk experience in a corporate setting.
• Basic certifications (A+, MCP) and willingness to learn.

Responsibilities

• Provide telephone and desk side support for hardware, software, and networks.
• Grant access, reset passwords, and troubleshoot PC/printer issues.
• Serve as first contact for troubleshooting desktop and peripheral problems.
• Learn internal business applications and provide 1st level support.
• Perform installs/upgrades/moves of workstation hardware and software.
• Log calls accurately in the tracking system and assist with special projects.

Skills

A+ Certification

Windows 10

Citrix

Microsoft Office

Help desk

Education

Associate’s degree in CS

Tools

Citrix

MS Windows 10

Networking

Job description

CEC is seeking an IT Support Technician to provide courteous, professional customer service and technical assistance to end users. The role supports onsite and remote company users to troubleshoot, maintain, and resolve desktop hardware and software issues.

You will handle first-line support, password resets, and basic network/printer problems, learn internal business applications, and log calls accurately in the tracking system. This position offers growth with a growing specialty subcontractor.