IT Support Technician - Remote & Onsite Help Desk

Cec Facilities Llc; Catoosa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

CEC Companies is seeking an IT Support Technician to deliver courteous, professional customer service and technical assistance to end users. This role supports onsite and remote users, troubleshoots desktop hardware/software and peripherals, and acts as the first contact for PC and printer issues.

Ideal candidates have an Associate’s degree in a related field and 1–3 years of help desk experience, with certifications (A+, MCP, etc.) and strong knowledge of Microsoft Office, Windows 10, and

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of experience performing level one help desk support in a corporate environment.
• Basic Technical Certification (A+, networking, MCP, etc.) required.
• Advanced knowledge of desktop hardware and software including Microsoft Office; familiarity with Windows 10 and Citrix.

Responsibilities

• Provide telephone and desk-side resolution support for all corporate users.
• Grant access, change, and reset passwords; troubleshoot PC and printer problems.
• Learn internal business applications and provide general PC/Network support (1st Level).
• Perform installs, upgrades, moves and changes for workstation hardware/software and peripherals.
• Log calls accurately in the tracking system and escalate issues as needed.

Skills

Desktop hardware

Desktop software

Customer service

Problem solving

Education

Associate’s degree in Computer Science/Engineering/related

Tools

Microsoft Office

Windows 10

Citrix

Job description

CEC Companies is seeking an IT Support Technician to deliver courteous, professional customer service and technical assistance to end users. This role supports onsite and remote users, troubleshoots desktop hardware/software and peripherals, and acts as the first contact for PC and printer issues.

Ideal candidates have an Associate’s degree in a related field and 1–3 years of help desk experience, with certifications (A+, MCP, etc.) and strong knowledge of Microsoft Office, Windows 10, and