IT Help Desk Technician — User Support & Troubleshooting

Cec Companies

Irving (TX)

On-site

USD 52,000 - 67,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

CEC Companies in Irving, TX seeks an IT Support Technician to provide courteous, professional help desk support to end users and remote staff, troubleshooting desktop hardware and software issues and assisting with password resets and access management. The ideal candidate has 1–3 years of level-one help desk experience, an Associate’s degree in a related field, and A+ certification.

Proficiency with MS Office, Windows 10, and Citrix is preferred; on-site work and occasional overtime may be

Qualifications

Associate’s degree in CS, engineering, or related field.
1–3 years of level-one help desk experience.

Responsibilities

Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.
Grant access, change, and reset passwords.
Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.
Identify, troubleshoot, resolve, and elevate issues related to desktop computer hardware, software, and related equipment installation and configuration.
Log all calls and activities accurately in a tracking system.
Special projects and additional duties as assigned.