First-Line IT Support Technician – Help Desk & Troubleshooting

Cec Facilities Llc; Irving (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

CEC Companies is seeking an IT Support Technician to provide courteous, professional assistance to end users and resolve desktop hardware and software issues.

You will support both onsite and remote users, handle password grants and resets, install and configure workstation hardware and software, and document activities in the ticketing system while collaborating with IT colleagues.

Strong communication and a willingness to learn new applications are essential in a fast-growing environment.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of experience performing level one help desk support working as part of a corporate help desk/IT team.
• Basic Technical Certification (A+, networking, MCP, etc.) preferred.

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.
• Grant access, change, and re-set passwords.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
• Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
• Log all calls and activities accurately in a tracking system.
• Special projects and additional duties as assigned.

Skills

Troubleshooting

Customer service

Microsoft Office

Windows 10

Citrix

Education

Associate’s degree in Computer Science or related field

Tools

Citrix

MS Windows

Help desk software

Job description

CEC Companies is seeking an IT Support Technician to provide courteous, professional assistance to end users and resolve desktop hardware and software issues.

You will support both onsite and remote users, handle password grants and resets, install and configure workstation hardware and software, and document activities in the ticketing system while collaborating with IT colleagues.

Strong communication and a willingness to learn new applications are essential in a fast-growing environment.