Entry-Level IT Support Technician

CEC; Irving (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

CEC is seeking an IT Support Technician to provide courteous customer service and technical assistance to end users both onsite and remotely. You will troubleshoot, maintain, and resolve desktop hardware and software issues, acting as the first point of contact for PC and printer problems.

The role involves learning internal business applications and delivering 1st Level PC/Network support to a distributed user base, along with handling installs, upgrades, moves, and configurations.

Qualifications

• Associate degree preferred.
• 1–3 years of experience performing level one help desk support in a corporate environment.
• Certifications such as A+, MCP, or networking credentials preferred.

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.
• Grant access, change, and reset passwords.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Learn internal business applications and provide general PC/Network support (1st Level) to a distributed user base.
• Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripherals.
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
• Log all calls and activities in a tracking system.
• Assist with special projects and additional duties as assigned.

Skills

Basic Technical Certification (A+, MCP

Advanced knowledge of desktop hardware

Microsoft Windows 10

Citrix

Microsoft Office proficiency

Problem Solving/Analysis

Technical Capacity

Communication Proficiency

Time Management

Education

Associate’s degree in Computer Science, Engineering, or related field

Tools

MS Windows 10

Citrix

Microsoft Office

Job description

CEC is seeking an IT Support Technician to provide courteous customer service and technical assistance to end users both onsite and remotely. You will troubleshoot, maintain, and resolve desktop hardware and software issues, acting as the first point of contact for PC and printer problems.

The role involves learning internal business applications and delivering 1st Level PC/Network support to a distributed user base, along with handling installs, upgrades, moves, and configurations.