IT Support Technician — 1st Level Help Desk & Desktop

CEC; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

CEC Companies is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users. The role supports onsite and distributed users, troubleshooting desktop hardware and software, printers, and network issues.

Responsibilities include solving PC problems, managing passwords, learning internal apps, and logging activity in a tracking system. A 1–3 year help desk background and A+/MCP certifications are preferred.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of experience performing level one help desk support.
• Certifications such as A+, MCP are preferred.

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users.
• Grant access, change, and reset passwords.
• Serve as the initial contact for troubleshooting PC and printer problems.
• Learn internal business applications and provide 1st level PC/Network support.
• Performs installs, upgrades, moves, and changes for computer workstation hardware and software.
• Identify, troubleshoot, resolve, and elevate issues related to desktop hardware, software, and related equipment.
• Log all calls and activities accurately in a tracking system.
• Special projects and additional duties as assigned.

Skills

A+

MCP

MS Office

Windows 10

Citrix

Education

Associate's degree in Computer Science, Engineering, or related field

Job description

CEC Companies is seeking an IT Support Technician to provide courteous professional customer service and technical assistance to end users. The role supports onsite and distributed users, troubleshooting desktop hardware and software, printers, and network issues.

Responsibilities include solving PC problems, managing passwords, learning internal apps, and logging activity in a tracking system. A 1–3 year help desk background and A+/MCP certifications are preferred.