IT Support Technician: Desktop & Network Troubleshooter

CEC; Irving (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

CEC is seeking an IT Support Technician to deliver courteous, professional customer service and technical assistance to end users, both onsite and remotely. You will troubleshoot desktop hardware/software, manage access, passwords, and basic network issues while supporting a distributed user base.

The role includes learning internal business applications, providing 1st level PC/Network support, and performing hardware/software upgrades and changes across workstations and printers. Full-Time.

Qualifications

• Associate degree preferred; 1–3 years of level-one help desk experience in a corporate setting.
• Experience providing courteous, professional customer service and technical assistance to end users.

Responsibilities

• Provide telephone and desk-side problem resolution support for corporate users.
• Grant access, change, and reset passwords.
• Troubleshoot hardware/software PC and printer problems.
• Learn internal business applications and provide 1st level PC/Network support.
• Install, upgrade, move, and change workstation hardware and software.

Skills

A+ Certification

Networking

Windows 10

Citrix

Customer service

Time management

Communication

Problem solving

Education

Associate’s degree in Computer Science/Engineering or related field

Tools

Microsoft Office

Citrix

Job description

CEC is seeking an IT Support Technician to deliver courteous, professional customer service and technical assistance to end users, both onsite and remotely. You will troubleshoot desktop hardware/software, manage access, passwords, and basic network issues while supporting a distributed user base.

The role includes learning internal business applications, providing 1st level PC/Network support, and performing hardware/software upgrades and changes across workstations and printers. Full-Time.