IT Help Desk Technician

DEX Imaging; Tampa (FL); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) eligibility

Paid holidays

Supportive team environment

Job summary

Dex Imaging is seeking a Tier 1 IT Helpdesk Agent to become the first point of contact for internal teams and clients. You’ll troubleshoot a variety of tech issues, support audio-visual setups and ensure timely ticket resolution.

The role is ideal for someone eager to grow in their IT career in a supportive environment. Applicants should have clear communication skills, a technical background, and be adaptable to new technologies.

Qualifications

• Strong problem-solving skills and ability to explain technical topics simply.
• Adaptable mindset and willingness to learn new tools.
• Basic technical troubleshooting skills.

Responsibilities

• Be the go-to person for IT help via phone, email, and tickets.
• Troubleshoot hardware, software, and network issues.
• Support audio and video setups in conference rooms.
• Keep ticket resolutions within 24–48 hours.
• Install, update, and maintain software and devices.

Skills

Clear communication

Adaptability

Problem-solving

Technical troubleshooting

Education

High school diploma or GED

Technical education or 2+ years of IT helpdesk experience

CompTIA A+ certification

Tools

Windows

macOS

Google Workspace

Microsoft 365

Endpoint security tools

Job description

IT Helpdesk Agent

At Dex Imaging, we’re all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we’re growing fast and we want you to grow with us.

We’re looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You’ll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career.

What You’ll Be Doing

• Be the go-to person for IT help via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools
• Support audio and video setups in conference rooms (yes, you’ll save meetings)
• Keep tickets moving and resolved within 24–48 hours
• Help users connect to networks, VPNs, and wired connections
• Install, update, and maintain software and devices
• Follow best practices for security, processes, and documentation
• Jump in on other projects as needed, we’re a team

What We’re Looking For

• Clear and friendly communication skills—you can explain tech without the jargon
• Adaptable mindset and willingness to learn new tools and systems
• Ability to juggle multiple tasks and stay organized
• Strong problem-solving and decision-making skills
• Comfortable working independently and as part of a team
• Basic technical troubleshooting skills and curiosity to learn more

Bonus Points If You Have

• A high school diploma or GED (required)
• Technical education or 2+ years of IT helpdesk experience
• CompTIA A+ certification
• Experience with:
• Windows, macOS, Google Workspace, and Microsoft 365
• Mac and PC hardware, printers, scanners, and mobile devices
• Endpoint security or desktop protection tools

Perks & Benefits

• Paid time off starts accruing after 90 days
• Health benefits & 401(k) eligibility after 60 days
• Medical, Dental, Vision, and Life Insurance
• Paid holidays
• A supportive team environment with room to learn and grow

If you’re early in your IT career (or ready for your next step) and want to work somewhere that values curiosity, teamwork, and growth—Dex Imaging could be a great fit

DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color , religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.