Copier System Engineer I

DEX Imaging Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

DEX Imaging is seeking a Systems Engineer I for hands-on field work installing and servicing copier and printer systems. This field-based role focuses on troubleshooting and configuring document imaging equipment, not a traditional IT position.

You’ll work directly with customers to ensure devices integrate into their workflows, travel locally, and benefit from technical training and growth opportunities.

Qualifications

• Entry-level candidates welcome; technical training is provided.
• Strong problem‑solving skills are essential.
• Basic understanding of computers and networks is required.

Responsibilities

• Install and configure document imaging equipment.
• Connect devices to customer networks.
• Set up print drivers and scan-to-email/scan-to-folder.
• Troubleshoot printing and scanning issues.
• Work directly with customers to ensure devices integrate into workflows.

Skills

Problem solving

Customer service

Time management

Field travel

Basic networking

Job description

Important: This Is NOT an IT Help Desk or Network Administrator Role

This is afield-based technical role focused on troubleshooting, configuring, and supporting copiers and printers (document imaging systems)) — not a traditional corporate IT position.

If you enjoy hands‑on technical problem‑solving, working directly with customers, and learning how devices integrate into real‑world business environments, this is the opportunity for you.

About the Role

At DEX Imaging, we’re looking for a Systems Engineer I who is ready to get into the field and support businesses by installing and servicing copier and printer systems.

You won’t be sitting behind a desk managing servers.

• Install and configure document imaging equipment
• Troubleshoot connectivity and print/scan issues
• Work directly with customers to ensure devices integrate properly into their workflows
• Build a strong technical foundation that can lead to Systems Engineer II, III, or Install Project Coordinator roles

What You’ll Do

• Install and set up copiers and printers
• Connect devices to customer networks
• Set up print drivers and scan-to-email/scan-to-folder
• Troubleshoot printing and scanning issues

You’ll be out in the field helping businesses keep their equipment running smoothly.

What We’re Looking For

• Strong problem‑solving skills
• Basic understanding of computers and networks
• Good communication and customer service skills
• Ability to manage your time and travel locally

Entry-level candidates welcome. Technical training is provided.

Why DEX Imaging?

• Hands‑on role (not stuck behind a desk)
• Growth opportunities
• Ongoing training
• Stable, full‑time position

DEX Imaging as an Equal Opportunity Employer.