Desktop Technician

Dexian; Nassau Bay (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Matching 401k

Generous time off

Job summary

A leading IT solutions provider is seeking a Desktop Technician to join the desktop support team. Responsibilities include troubleshooting HP systems, maintaining VoIP devices, and supporting Windows and Mac OS installations. The candidate should have over 6 years of desktop support experience and strong skills in customer service and Microsoft Office. An A+ certification is required or must be obtained within 90 days. This is a full-time onsite position located in Houston, TX, offering competitive salary and benefits.

Qualifications

• 6+ years' experience in supporting enterprise level PCs.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
• Excellent face-to-face customer service skills.

Responsibilities

• Troubleshoot and maintain HP systems and VoIP devices.
• Install and support Windows and Mac OS devices.
• Monitor and update the ServiceNow ticketing system.

Skills

Troubleshooting HP systems

Maintenance/troubleshooting VoIP devices

Installing/supporting/troubleshooting Windows and Mac OS

Inventory management

Customer service skills

Working knowledge of Microsoft Office Suite

Knowledge of Trellix suite of security products

Education

A+ Technical Certification

Job description

Overview

Dexian has an immediate opportunity for a Desktop Technician as a member of the desktop support / break-fix team with our premier aerospace customer.

Responsibilities

• Troubleshooting HP systems.
• Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity).
• Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using MECM or other imaging technologies.
• Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking.
• Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
• Installation of upgrades (memory, hard drives, etc.) and peripheral devices.
• Providing appropriate office support to coordinate and schedule new equipment installations.
• Monitoring and updating the ServiceNow ticketing system to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
• Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment.
• Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information).

Job Specific Requirements and Skills

• 6+ years' experience in supporting enterprise level PCs as an IT Desktop (Desk-Side) or Help Desk Technician.
• Knowledge of Trellix suite of security products (i.e., ENS, DLP, MDE).
• Hardware support experience (i.e., swapping hard drive, fan, motherboard).
• Preferred working knowledge of audio, video conferencing, or control equipment.
• Working knowledge of app/database ticketing systems. Knowledge with ServiceNow, a plus.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
• Excellent face-to-face customer service skills - at least 1 year experience in a customer service position, such as: call center, retail, or other customer facing role.

Security Clearance

This position requires an active Department of Defense security clearance at the SECRET level upon hire or ability to obtain and maintain a SECRET clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.

Education and Certifications

• A+ Technical Certification required or ability to obtain within 90 days of start date.

Location

• This is a full-time/onsite position at a facility in Houston, TX.

Compensation

• Dexian offers a competitive salary and benefits to include health, vision and dental insurance, matching 401k, and generous time off, etc.

Employment Qualifications

• Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints.
• Valid driver's license/Real-ID with clean driver's history.
• Self-starter with extremely strong work ethic. Excellent time management and multitasking skills.
• Exceptional attention to detail and high level of accuracy required.
• Demonstrated problem solving and people skills.
• Ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
• Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis.
• Excellent communication skills, both verbal and written, to articulate details in a professional manner.
• Must embrace technology to promote efficient operations.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. To learn more, please visit https://dexian.com/.