IT Help Desk Technician

DEX Imaging; Tampa (FL); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health benefits

401(k) eligibility

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Supportive team environment

Descripción de la vacante

Dex Imaging is seeking a Tier 1 IT Helpdesk Agent who enjoys helping coworkers resolve tech issues while building a career in IT. This role involves providing support via phone, email, and ticketing.

You will troubleshoot hardware and software issues, support audio/visual setups in meetings, and maintain documentation. The ideal candidate has clear communication skills, is adaptable, and has basic technical troubleshooting skills.

Formación

• Clear and friendly communication skills.
• Adaptable mindset and willingness to learn.
• Ability to juggle multiple tasks and stay organized.
• Strong problem-solving and decision-making skills.
• Comfortable working independently and as part of a team.
• Basic technical troubleshooting skills.

Responsabilidades

• Provide IT support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Support audio and video setups in conference rooms.
• Resolve helpdesk tickets within 24–48 hours.
• Install, update, and maintain software and devices.
• Follow best practices for security and documentation.

Conocimientos

Clear communication

Problem-solving

Adaptability

Technical troubleshooting

Organization

Educación

High school diploma or GED

Technical education or 2+ years IT experience

CompTIA A+ certification

Herramientas

Windows

macOS

Google Workspace

Microsoft 365

Endpoint security tools

PC hardware

Printers

Scanners

Mobile devices

Descripción del empleo

IT Helpdesk Agent At Dex Imaging, we’re all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we’re growing fast and we want you to grow with us. We’re looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You’ll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career.

What You’ll Be Doing

• Be the go-to person for IT help via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools
• Support audio and video setups in conference rooms (yes, you’ll save meetings)
• Keep tickets moving and resolved within 24–48 hours
• Help users connect to networks, VPNs, and wired connections
• Install, update, and maintain software and devices
• Follow best practices for security, processes, and documentation
• Jump in on other projects as needed, we’re a team

What We’re Looking For

• Clear and friendly communication skills—you can explain tech without the jargon
• Adaptable mindset and willingness to learn new tools and systems
• Ability to juggle multiple tasks and stay organized
• Strong problem-solving and decision-making skills
• Comfortable working independently and as part of a team
• Basic technical troubleshooting skills and curiosity to learn more

Bonus Points If You Have

• A high school diploma or GED (required)
• Technical education or 2+ years of IT helpdesk experience
• CompTIA A+ certification
• Experience with:
  • Windows, macOS, Google Workspace, and Microsoft 365
  • Mac and PC hardware, printers, scanners, and mobile devices
  • Endpoint security or desktop protection tools

Perks & Benefits

• Paid time off starts accruing after 90 days
• Health benefits & 401(k) eligibility after 60 days
• Medical, Dental, Vision, and Life Insurance
• Paid holidays
• A supportive team environment with room to learn and grow

DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.