IT Help Desk & Systems Support Assistant

County-of-Los-Angeles; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Los Angeles County is seeking an Information Technology Aide to assist professional IT staff with routine systems testing, documentation, and user support. The role emphasizes handling help desk tasks, capturing diagrams, preparing reports, and assisting in installation and troubleshooting of IT devices.

Strong organizational and communication skills are key, with a valid California driver license required.

Qualifications

• Two (2) years, full-time equivalent experience of highly specialized clerical experience within the last five (5) years, involved with information technology including the use or installation of desktop software.
• Special Requirement information describes basic IT tasks and help desk support as part of the role.
• License: California Class C Driver License or equivalent transportation required.

Responsibilities

• Providing support to professional information technology staff by performing routine systems testing, including validating user manuals, procedures and other instructional materials.
• Providing support to systems customers and/or to departmental staff for IT issues by documenting, and tracking user problem calls.
• Responding to routine information technology related problems, such as issuing or resetting customer passwords.
• Capturing and retaining systems documentation including flow diagrams, screen and report samples, error messages and processing instructions.
• Extracting and summarizing report data; compiles statistics and prepares reports for staff analysis; prepares charts, graphs and forms as assigned.
• Assisting in providing training to personnel in the use of new user screens, procedural online job instructions and other office systems.
• Providing IT guidance to departmental personnel as needed.
• Assisting in the installation, configuration, maintenance, and troubleshooting of IT devices.

Job description

Los Angeles County is seeking an Information Technology Aide to assist professional IT staff with routine systems testing, documentation, and user support. The role emphasizes handling help desk tasks, capturing diagrams, preparing reports, and assisting in installation and troubleshooting of IT devices.

Strong organizational and communication skills are key, with a valid California driver license required.