IT Helpdesk Technician - Tier I-III | Remote Support

LA28 (Web); Los Angeles (CA); On-site; USD 70,500 - 82,000; Full time

Job summary

LA28 (Web) in Los Angeles is looking for a skilled Helpdesk Support professional to provide tier I-III support for its employees. Responsibilities include maintaining computer hardware and software, handling critical outages, and offering remote support.

The ideal candidate will have over 3 years of experience in helpdesk roles, proficiency in ServiceNow, and strong technical knowledge of various IT systems. The role also requires excellent interpersonal skills and the ability to communicate technical issues to non-technical users.

Qualifications

• 3+ years of experience providing Helpdesk tier I-III support.
• Strong working knowledge of ServiceNow and Microsoft certifications.
• In-depth technical knowledge of managing Identity Management and Office 365.

Responsibilities

• Provide Helpdesk tier I-III support for LA28 employees.
• Develop and maintain helpdesk operating procedures.
• Respond to critical outages and provide remote support.

Skills

Helpdesk tier I-III support

ServiceNow

Microsoft IT certifications

Identity Management (Azure Active Directory)

Audio Visual systems troubleshooting

SaaS solutions implementation

Job description

LA28 (Web) in Los Angeles is looking for a skilled Helpdesk Support professional to provide tier I-III support for its employees. Responsibilities include maintaining computer hardware and software, handling critical outages, and offering remote support.

The ideal candidate will have over 3 years of experience in helpdesk roles, proficiency in ServiceNow, and strong technical knowledge of various IT systems. The role also requires excellent interpersonal skills and the ability to communicate technical issues to non-technical users.