COMPUTER SYSTEMS SUPPORT ASSISTANT (INFORMATION TECHNOLOGY AIDE)

County of Los Angeles; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

County of Los Angeles is seeking a candidate to support Information Technology operations within the public sector. The role involves assisting engineers and staff with routine IT tasks, documenting issues, and helping ensure smooth IT service delivery for residents and county operations.

Qualified applicants will have clerical IT experience, ability to resolve common IT problems, and capability to document procedures.

Qualifications

• Two (2) years of full-time equivalent experience of highly specialized clerical work within the last five (5) years, involving information technology including use or installation of desktop software.
• Experience with installing, moving, adding, configuring, and decommissioning desktop software products and hardware as a regular function.
• Ability to document, track, and resolve IT-related user issues.

Responsibilities

• Provide routine IT support to staff and users, including testing and validation of user manuals and instructions.
• Document and track user problems and calls, and assist in problem resolution.
• Assist with password resets and routine IT tasks to ensure service continuity.
• Capture and retain system documentation such as flow diagrams, screen and report samples, and processing instructions.
• Assist in preparing reports, charts, and data summaries for staff analysis.
• Help train personnel on new user screens and office systems.
• Provide IT guidance to departmental personnel as needed.
• Assist in installation, configuration, maintenance, and troubleshooting of IT devices.

Skills

Help desk support

Information technology

Customer service

Job description

EXAM NUMBER

R2584G-R

We welcome applications from everyone!

WHEN TO APPLY

We will begin accepting online applications on Friday, August 28, 2026, at 8:00 a.m. (PT) until Thursday, September 3, 2026, before 5:00 p.m. (PT).

All applications must be received before 5:00 p.m. (PT) on Thursday, September 3, 2026, to be accepted.

Why Work for Us?

With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/.

Follow us on Social Media!

We are searching for a team member who is:

• Highly motivated individual with a passion for supporting engineers in advancing Information Technology within the public sector to improve services for residents. Diligent in performing routine information systems tasks to ensure smooth operations.
• Capable of providing effective solutions to common user or system-related issues, ensuring efficient functionality of services and organization.

Works in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement and better quality of life continues uninterrupted by:

• Providing support to professional information technology staff by performing routine systems testing, including validating user manuals, procedures and other instructional materials.
• Providing support to systems customers and/or to departmental staff for IT issues by documenting, and tracking user problem calls.
• Responding to routine information technology related problems such as issuing or resetting customer passwords.
• Capturing and retaining systems documentation including: flow diagrams, screen and report samples, error messages and processing instructions.
• Extracting and summarizing report data; compiles statistics and prepares reports for staff analysis; prepares charts, graphs and forms as assigned.
• Assisting in providing training to personnel in the use of new user screens, procedural on-line job instructions and other office systems.
• Providing IT guidance to departmental personnel as needed.
• Assisting in the installation, configuration, maintenance, and troubleshooting of information technology devices.

For more information, please view the classification specification: Information Technology Aide.

REQUIREMENTS TO QUALIFY

Two (2) years, full-time equivalent experience of highly specialized* clerical experience** within the last five (5) years, involved with information technology including the use or installation of desktop software.

SPECIAL REQUIREMENT INFORMATION

*Highly specialized clerical experience for this exam is defined as either: performing basic information technology tasks, including installing, moving, adding, configuring, and decommissioning desktop software products and hardware, such as computers, operating systems, printers, fax machines, and scanners, as a regular function of the position; or providing customer service through help desk support and interacting directly with users to identify and resolve hardware, software, and network‑related issues.

**Experience is evaluated on the basis of a verifiable 40-hour week. Part‑time experience is credited on a part‑time ratio, i.e., working 20 hours per week for two months equals one month of experience.

ENDORSEMENT OF COUNTY QUALIFICATION

If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of‑class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing. Employees do not need to submit such verification if they hold or have held a position that regularly performs functions in alignment with the requirements.

LICENSE

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions.

PHYSICAL CLASS

2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Once we have identified that you meet the requirements, an invitation regarding the following assessment processes will be sent.

EXAMINATION CONTENT

This examination will consist of multiple choice and/or simulation assessments, weighted 100%, assessing:

• General Problem Solving Skills
• Service Orientation
• Issue Resolution
• Attentiveness
• Navigation
• Accurate Typing
• Achievement
• Learning Potential

Applicants must meet the requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment(s) in order to be placed on the eligible list.

EXAM REVIEW

MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES, PER CIVIL SERVICE RULE 7.19.

Test scores cannot be given over the telephone.

TRANSFER OF TEST COMPONENTS

If you have taken identical components recently for other exams, your test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests. You can also visit our Los Angeles County Online Assessment Preparation Series webpage at https://lacounty.attract.neogov.com/la-county-online-assessments-prep-series for information about common online assessment types, sample questions, and test‑taking tips.

ELIGIBILITY INFORMATION AND VACANCY INFORMATION

Qualified applicants who passed the assessment are placed on an eligible list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies throughout Los Angeles County as they occur.

AVAILABLE SHIFT

Any

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities among races. We support the ARDI Strategic Plan and its goals by improving equality, diversity and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMMODATION

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Testing Accommodation Coordinator Email: [e-mail]

Testing Accommodation Phone: [phone]

California Relay Services Phone: [phone]

Teletype Phone: [phone]

Department Contact Name: Janice Macam

Department Contact Phone: [phone]

Department Contact Email: [e-mail]