IT Helpdesk & Training Specialist - Systems Support

Wayfinder Family Services; Los Angeles (CA); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

PTO and holidays

Medical, dental, vision, life

401(k) with employer match

Employee referral program

Tuition assistance

PSLF eligible

FSA plans

Training and professional development

Job summary

Wayfinder Family Services in Los Angeles seeks an experienced System Support Analyst to manage daily helpdesk operations, end-user support, and IT equipment deployment. This non-exempt role reports to the Information Technology Manager.

You will triage Tier 1–2 tickets, provide training, draft user guides, and collaborate with IST colleagues. Travel between local sites is required up to 25% of the time.

Qualifications

• Associate degree or tech support certification required, or 4+ years related experience.
• Minimum three years in desktop support and user training delivery.
• Experience with Microsoft productivity tools and Active Directory.
• Valid CA driver's license with insurance approval to drive agency vehicles.
• Healthcare setting experience is a plus.

Responsibilities

• Triage and resolve onsite and remote tier 1–2 IST tickets.
• Respond to requests within SLA.
• Onboard staff, training and equipment disbursement.
• Maintain IST asset inventory.
• Collaborate with IST analysts and participate in meetings.
• Travel between local sites as needed.

Skills

Desktop support

User support

Windows OS

Office 365

Active Directory

IT onboarding/training

Healthcare experience

CA Driver License

Education

Associate degree or tech support certification

Tools

Microsoft Windows OS

Office 365 Suite

IT ticketing systems

Remote desktop tools

Job description

Wayfinder Family Services in Los Angeles seeks an experienced System Support Analyst to manage daily helpdesk operations, end-user support, and IT equipment deployment. This non-exempt role reports to the Information Technology Manager.

You will triage Tier 1–2 tickets, provide training, draft user guides, and collaborate with IST colleagues. Travel between local sites is required up to 25% of the time.