IT Support Analyst II: Public Service Tech & Training Lead

Southern Arkansas University; Los Angeles (CA); On-site; USD 76,804 - 103,495; Full time

Benefits offered by this job

Comprehensive County benefits including medical, dental, and pension

Paid time off

Job summary

A local government agency in Los Angeles is seeking an Information Technology Technical Support Analyst II. This role is crucial for supporting the County's homelessness emergency response, involving complex troubleshooting and end-user training in a centralized Windows environment. Candidates should have experience in IT support roles and a valid California Class C Driver License. The position offers a salary range of approximately $76,804 to $103,495 annually, alongside comprehensive County benefits.

Qualifications

• One year of experience as an Information Technology Technical Support Analyst I in a centralized IT organization.
• Two years of experience installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment.
• Valid California Class C Driver License or alternative transportation method.

Responsibilities

• Install and configure computer hardware, software, and peripheral equipment.
• Resolve hardware and network issues and recommend service improvements.
• Conduct end-user training and support software distribution tools.

Skills

Support complex technical operations

Troubleshooting

End-user training

Device support

Customer service improvements

Job description

A local government agency in Los Angeles is seeking an Information Technology Technical Support Analyst II. This role is crucial for supporting the County's homelessness emergency response, involving complex troubleshooting and end-user training in a centralized Windows environment. Candidates should have experience in IT support roles and a valid California Class C Driver License. The position offers a salary range of approximately $76,804 to $103,495 annually, alongside comprehensive County benefits.