Information Technology Technical Support Analyst I

Southern Arkansas University; Los Angeles (CA); On-site; USD 68,905 - 92,862; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Pension

Paid time off

Job summary

A university in California is seeking an Information Technology Technical Support Analyst I to support technology operations for housing and homelessness services. The candidate will be responsible for installing, configuring, and troubleshooting various devices in a centralized Windows environment. A valid California Driver License is necessary, along with experience in IT support. The position offers a competitive salary and comprehensive benefits, including medical and dental care.

Qualifications

• One year of experience installing, configuring, and troubleshooting client devices in a centralized IT environment.
• Valid California Class C Driver License or alternative transportation method.

Responsibilities

• Install, configure, maintain, and troubleshoot laptops and software.
• Resolve hardware, software, and network issues.
• Prepare user instructions and assist with training.
• Support hardware and software upgrades and application support.

Skills

Troubleshooting

Device Deployment

Audio/AV Support

Customer Service

Tools

Windows

Wireless Systems

Job description

Information Technology Technical Support Analyst I

Now Hiring: Information Technology Technical Support Analyst I

Los Angeles County Department of Homeless Services & Housing

Salary: $68,905.20 - $92,862.72 Annually

Monthly Salary: $5,742.10 - $7,738.56 Monthly

Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.

What You'll Gain:

• Direct involvement in technology support that keeps homelessness services operations running
• Hands‑on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements
• Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations
• Comprehensive County benefits, including medical, dental, pension, and paid time off

What You'll Do:

• Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment
• Resolve hardware, software, and network connectivity issues and identify trends in problem calls
• Prepare user instructions and training materials and assist with end‑user and support staff training
• Support hardware and software upgrades, application support, inventory control, and licensing‑related tasks
• One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
• Valid California Class C Driver License, or ability to use an alternative method of transportation

Preferred Experience:

• Experience supporting homelessness services systems within a public agency
• Experience configuring live‑event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
• Recent experience with LAHSA or another public homelessness services agency is especially valued