Information Technology Technical Support Analyst I

Austin Community College; Los Angeles (CA); On-site; USD 68,905 - 92,862; Full time

Benefits offered by this job

Comprehensive County benefits

Medical and dental coverage

Paid time off

Job summary

A community college in California is seeking a Technical Support Analyst I to support frontline technology operations tied to homelessness services. You will handle installing, configuring, troubleshooting, and maintaining end-user devices in a Windows environment. The ideal candidate has experience in technical support, especially within public agency settings. The position offers comprehensive County benefits, including medical and dental coverage, and a salary range of approximately $68,905 to $92,862 annually.

Qualifications

• One year of experience in installing, configuring, testing, troubleshooting, and repairing client devices in a Windows environment.
• Valid California Class C Driver License, or ability to use an alternative method of transportation.

Responsibilities

• Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment.
• Resolve hardware, software, and network connectivity issues.
• Prepare user instructions and training materials for end-users.
• Support hardware and software upgrades and licensing-related tasks.

Skills

Troubleshooting

Customer Service

Device Deployment

Training

Job description

Information Technology Technical Support Analyst I

Now Hiring: Information Technology Technical Support Analyst I

Los Angeles County Department of Homeless Services & Housing

Salary: $68,905.20 - $92,862.72 Annually

Monthly Salary: $5,742.10 - $7,738.56 Monthly

Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.

What You'll Gain:

• Direct involvement in technology support that keeps homelessness services operations running
• Hands‑on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements
• Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations
• Comprehensive County benefits, including medical, dental, pension, and paid time off

What You'll Do:

• Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment
• Resolve hardware, software, and network connectivity issues and identify trends in problem calls
• Prepare user instructions and training materials and assist with end‑user and support staff training
• Support hardware and software upgrades, application support, inventory control, and licensing‑related tasks
• One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization
• Valid California Class C Driver License, or ability to use an alternative method of transportation

Preferred Experience:

• Experience supporting homelessness services systems within a public agency
• Experience configuring live‑event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance
• Recent experience with LAHSA or another public homelessness services agency is especially valued