Public IT Systems Support Specialist

County of Los Angeles; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

County of Los Angeles is seeking a candidate to support Information Technology operations within the public sector. The role involves assisting engineers and staff with routine IT tasks, documenting issues, and helping ensure smooth IT service delivery for residents and county operations.

Qualified applicants will have clerical IT experience, ability to resolve common IT problems, and capability to document procedures.

Qualifications

• Two (2) years of full-time equivalent experience of highly specialized clerical work within the last five (5) years, involving information technology including use or installation of desktop software.
• Experience with installing, moving, adding, configuring, and decommissioning desktop software products and hardware as a regular function.
• Ability to document, track, and resolve IT-related user issues.

Responsibilities

• Provide routine IT support to staff and users, including testing and validation of user manuals and instructions.
• Document and track user problems and calls, and assist in problem resolution.
• Assist with password resets and routine IT tasks to ensure service continuity.
• Capture and retain system documentation such as flow diagrams, screen and report samples, and processing instructions.
• Assist in preparing reports, charts, and data summaries for staff analysis.
• Help train personnel on new user screens and office systems.
• Provide IT guidance to departmental personnel as needed.
• Assist in installation, configuration, maintenance, and troubleshooting of IT devices.

Skills

Help desk support

Information technology

Customer service

Job description

County of Los Angeles is seeking a candidate to support Information Technology operations within the public sector. The role involves assisting engineers and staff with routine IT tasks, documenting issues, and helping ensure smooth IT service delivery for residents and county operations.

Qualified applicants will have clerical IT experience, ability to resolve common IT problems, and capability to document procedures.