Help Desk Analyst

Brobston Group LLC; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group LLC is seeking a Help Desk Analyst to deliver first-tier IT support on-site and by phone in Marina Del Rey. You will perform PC setup, software installs, and network troubleshooting while ensuring timely responses and excellent customer service.

Travel to LA area offices as needed, with responsibilities covering asset tracking, documentation, and process updates. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Minimum two years of IT or call center experience.
• Strong PC and peripheral knowledge in a networked environment.
• Experience with MS Windows 10 and Mac OS X.
• Proficiency with MS Office and remote access support.
• Experience with iPad and iPhone devices in corporate settings.
• Bachelor’s degree or equivalent experience; certifications preferred.
• CompTIA A+ or MCP certification preferred.
• Excellent interpersonal, verbal and written communication skills and organizational abilities.

Responsibilities

• Provide first-tier computer and software support to users on-site and via telephone.
• Respond to and follow up on support calls in a timely manner and record updates.
• Perform PC setup, maintenance, OS and software installation.
• Troubleshoot network connections to isolate and resolve issues.
• Maintain and administer PC applications including antivirus and department-specific software.
• Catalog and maintain hardware, software and warranty inventory and documentation.
• Document and update IT support processes and provide weekly status reports on issues.
• Handle moves, adds, and changes of endpoints, networking equipment, and cabling.
• Travel to other offices to pick up, deliver, and store computer equipment as needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Education

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Technical certificate

Tools

MS Windows 10

Mac OS X

MS Office (Word, Excel, Outlook, PowerPoint)

Networking basics (LAN, TCP/IP, DHCP, DNS)

Job description

Summary

The Help Desk Analyst provides first-tier technical assistance and support to users on-site and via telephone, ensuring timely resolution and excellent customer service. This role performs PC and network troubleshooting, software installation, asset tracking, and documents IT support processes. The position is based in Marina Del Rey with occasional travel to other Los Angeles area offices.

Responsibilities

• Provide first-tier computer and software support to users on-site and via telephone.
• Respond to and follow up on support calls in a timely manner and record updates.
• Perform PC setup, maintenance, operating system and software installation.
• Troubleshoot network connections to isolate and resolve issues.
• Maintain and administer PC applications including antivirus and department-specific software.
• Catalog and maintain hardware, software and warranty inventory and documentation.
• Document and update IT support processes and provide weekly status reports on issues.
• Handle moves, adds, and changes of endpoints, networking equipment, and cabling.
• Travel to other offices to pick up, deliver, and store computer equipment as needed.

Requirements

• Minimum two years of experience in an IT or call center environment.
• Strong understanding of PCs and peripherals in a networked environment.
• Experience supporting MS Windows 10 and Mac OS X, LAN technologies, TCP/IP, DHCP, and DNS.
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and remote access support.
• Experience using and supporting iPad and iPhone devices in corporate settings.
• Bachelor's degree in Information Systems, Business Administration, technical certificate, or equivalent experience.
• CompTIA A+ or MCP certification preferred.
• Excellent interpersonal, verbal and written communication skills and strong organizational abilities.