IT Support Associate: Onsite Role in Downtown LA

LA28 Olympic & Paralympic Games; Los Angeles (CA); On-site; USD 70,500 - 82,000; Full time

Job summary

LA28 is seeking an Associate, IT Support Technician to deliver Helpdesk tier I‑III support for employees, maintaining hardware, software, and AV systems. You’ll implement procedures, diagnose issues, and coordinate with vendors to ensure secure, high‑performing workstations.

The role requires strong customer service, teamwork, and the ability to communicate technical details to non‑technical staff. Onsite work is in our Downtown Los Angeles office.

Qualifications

• 3+ years of Helpdesk tier I‑III support experience.
• Microsoft IT certifications or equivalent.
• Strong customer-service orientation and ability to explain technical issues to non‑technical users.
• Familiarity with ServiceNow incident + problem management.

Responsibilities

• Provide Helpdesk tier I‑III support for LA28 employees.
• Install, diagnose, repair, maintain, and upgrade hardware and software.
• Respond to outages and requests with proactive solutions.
• Provide remote end-user support via video, voice, or chat.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Team player

Education

Microsoft IT certifications

Tools

ServiceNow

Azure Active Directory

Office 365

Cloud-based phone systems

Mobile device management

Job description

LA28 is seeking an Associate, IT Support Technician to deliver Helpdesk tier I‑III support for employees, maintaining hardware, software, and AV systems. You’ll implement procedures, diagnose issues, and coordinate with vendors to ensure secure, high‑performing workstations.

The role requires strong customer service, teamwork, and the ability to communicate technical details to non‑technical staff. Onsite work is in our Downtown Los Angeles office.