IT Help Desk Specialist - Remote & Onsite Support

Talentify; Dayton (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Talentify is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role requires a mix of customer service and technical problem-solving, with responsibilities including deploying and maintaining laptops, printers, and phones, and troubleshooting hardware, software, and network issues.

Candidates should have a relevant degree with 0–2 years of experience (or 8 years with HS), strong Windows/Microsoft Office knowledge, and excellent communication.

Qualifications

• U.S. citizenship is required.
• Bachelor's or Associate degree with 0–2 years of experience, or HS with 8 years.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Excellent verbal and written communication; attention to detail.
• Ability to work under pressure and meet deadlines.
• Pass CompTIA Network+ within 90 days of hire if not already obtained.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment.
• Troubleshoot problems with hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.
• The Help Desk Specialist will provide IT support to local and remote employees.

Skills

Customer service

Analytical thinking

Communication

Documentation

Multi-tasking

Deadline-driven

Troubleshooting

Education

Bachelor's degree

Associate's degree (0–2 years)

High school + 8 years experience

Job description

Talentify is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role requires a mix of customer service and technical problem-solving, with responsibilities including deploying and maintaining laptops, printers, and phones, and troubleshooting hardware, software, and network issues.

Candidates should have a relevant degree with 0–2 years of experience (or 8 years with HS), strong Windows/Microsoft Office knowledge, and excellent communication.