Help Desk Specialist

Talentify; Dayton (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Talentify is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role requires a mix of customer service and technical problem-solving, with responsibilities including deploying and maintaining laptops, printers, and phones, and troubleshooting hardware, software, and network issues.

Candidates should have a relevant degree with 0–2 years of experience (or 8 years with HS), strong Windows/Microsoft Office knowledge, and excellent communication.

Qualifications

• U.S. citizenship is required.
• Bachelor's or Associate degree with 0–2 years of experience, or HS with 8 years.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Excellent verbal and written communication; attention to detail.
• Ability to work under pressure and meet deadlines.
• Pass CompTIA Network+ within 90 days of hire if not already obtained.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment.
• Troubleshoot problems with hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.
• The Help Desk Specialist will provide IT support to local and remote employees.

Skills

Customer service

Analytical thinking

Communication

Documentation

Multi-tasking

Deadline-driven

Troubleshooting

Education

Bachelor's degree

Associate's degree (0–2 years)

High school + 8 years experience

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

• The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.
• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Required Skills:

• Due to the sensitivity of customer related requirements, U.S. citizenship is required.
• A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

• CompTIA Network+ Certification
• Customer service experience.