Help Desk Specialist

Talentify; Westford (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify is seeking a Help Desk Specialist in Massachusetts to provide IT support for local and remote employees. The role involves installing, configuring, and maintaining laptops, printers, and phones, and troubleshooting hardware, software, and network issues.

The ideal candidate will combine strong analytical and problem-solving skills with excellent verbal and written communication, attention to detail, and the ability to multi-task under pressure. U.S. citizenship is required.

Qualifications

• U.S. citizenship required.
• Bachelor's/Associate/HS with experience requirements.
• Strong Windows OS and Microsoft Office knowledge.
• Analytical and problem-solving skills.
• Excellent verbal and written communication.
• Detail-oriented and precise documentation.
• Able to multitask and meet deadlines.
• Must pass CompTIA Network+ within 90 days if not already obtained.
• Excellent customer service experience a plus.

Responsibilities

• Provide IT support for local and remote employees.
• Install, configure, and maintain laptops, printers, phones, and other equipment.
• Troubleshoot hardware, software, networking, and related tech issues.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Windows OS

Microsoft Office

Analytical thinking

Problem-solving

Communication skills

Attention to detail

Multi-tasking

Deadline-driven

CompTIA Network+ readiness

Education

Bachelor's or higher

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. citizenship is required.

A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

CompTIA Network+ Certification

Customer service experience.