IT Help Desk Specialist - Remote & Onsite Support

Talentify; Westford (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Talentify is seeking a Help Desk Specialist in Massachusetts to provide IT support for local and remote employees. The role involves installing, configuring, and maintaining laptops, printers, and phones, and troubleshooting hardware, software, and network issues.

The ideal candidate will combine strong analytical and problem-solving skills with excellent verbal and written communication, attention to detail, and the ability to multi-task under pressure. U.S. citizenship is required.

Qualifications

• U.S. citizenship required.
• Bachelor's/Associate/HS with experience requirements.
• Strong Windows OS and Microsoft Office knowledge.
• Analytical and problem-solving skills.
• Excellent verbal and written communication.
• Detail-oriented and precise documentation.
• Able to multitask and meet deadlines.
• Must pass CompTIA Network+ within 90 days if not already obtained.
• Excellent customer service experience a plus.

Responsibilities

• Provide IT support for local and remote employees.
• Install, configure, and maintain laptops, printers, phones, and other equipment.
• Troubleshoot hardware, software, networking, and related tech issues.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Windows OS

Microsoft Office

Analytical thinking

Problem-solving

Communication skills

Attention to detail

Multi-tasking

Deadline-driven

CompTIA Network+ readiness

Education

Bachelor's or higher

Job description

Talentify is seeking a Help Desk Specialist in Massachusetts to provide IT support for local and remote employees. The role involves installing, configuring, and maintaining laptops, printers, and phones, and troubleshooting hardware, software, and network issues.

The ideal candidate will combine strong analytical and problem-solving skills with excellent verbal and written communication, attention to detail, and the ability to multi-task under pressure. U.S. citizenship is required.