IT Specialist / Helpdesk Technician - Remote

ViziRecruiter,LLC.; Northern (KY); Remote; USD 42,000 - 56,000; Full time

Job summary

Connection is seeking a Technical Help Center IT Specialist for a contract-to-hire, remote nationwide role with benefits. You will provide Tier 1 and 2 support for corporate staff and pet care centers, troubleshooting hardware, software, network, and cloud services while ensuring excellent customer service.

Ideal candidates have 2–5 years in IT Help Desk, basic networking knowledge, macOS experience, and the ability to learn quickly in a fast-paced environment.

Qualifications

• 2-5 years IT Help Desk experience supporting Windows/Office 365 environments.
• Basic to intermediate understanding of networking concepts.
• Experience supporting macOS devices.
• Nice to have Zendesk, Okta, Azure or AWS experience.
• Excellent communication and customer service demeanor.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
• Troubleshoot hardware, software, Windows, macOS, printers, network, phones, cameras, and cloud services.
• Manage and prioritize support requests in the IT ticketing system while delivering outstanding customer service.

Skills

Customer service

Communication

Problem solving

Team player

Tools

Zendesk

Okta

Azure

AWS

Job description

Introduction

Imagine finding a career where youre rewarded for doing what you do best - helping others.

Overview

Connection has a fantastic opportunity through our Technical Staffing division fora Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
• Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
• Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
• Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
• Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
• Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
• Communicate project status and technical updates with team members and Technology staff.
• Document solutions and contribute to technical knowledge resources.
• Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks).

Requirements

• 2-5 years' IT Help Desk experience supporting Windows/Office 365 Environments.
• Basic to intermediate understanding of networking and networking principles.
• Experience supporting macOS devices.
• Nice to Have - Zendesk experience, Okta experience, Azure or AWS experience.
• Enjoy communicating with and helping team members with a positive, friendly disposition.
• Great communication skills, ability to listen, empathize, and communicate with team members over the phone or email.
• Learn quickly, self-starter, take direction well.
• Exceptional troubleshooting skills, detail oriented.
• Ability to manage multiple projects and meet deadlines.