IT Help Desk Specialist — Rapid, Customer-Focused Support

CVS Health Corporation; Indiana (PA); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The CVS Health Corporation Help Desk Support Specialist provides IT assistance, primarily over the phone, serving as the front line of support for a range of business applications. The Level 1 technician is the first point of escalation for IT-related inquiries from employees, contractors, and clients.

In a fast-paced call center environment, you will diagnose and resolve issues quickly, follow defined processes, and collaborate with IT teams to deliver high-quality solutions while maintaining

Qualifications

• 2+ years of recent technical support experience, desktop support, call center experience, or in-person customer service.
• Must be able to communicate with and assist non-technical audiences with software and systems.

Responsibilities

• Provide IT help desk support primarily via phone for business applications.
• Serve as the first escalation point for IT inquiries and incidents.
• Collaborate with IT teams to resolve issues within defined SLAs.
• Maintain up-to-date knowledge base and follow service desk processes.

Skills

Customer service

Problem solving

Communication

Typing 30+ WPM

Teamwork

Adaptability

Technical troubleshooting

Documentation

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

Active Directory

Azure Active Directory

AS400/Mainframe

Dameware / SCCM

Cisco AnyConnect VPN

Citrix

VMware Horizon

HP Printer Support

Remote control tools

SQL Server

Putty

Job description

The CVS Health Corporation Help Desk Support Specialist provides IT assistance, primarily over the phone, serving as the front line of support for a range of business applications. The Level 1 technician is the first point of escalation for IT-related inquiries from employees, contractors, and clients.

In a fast-paced call center environment, you will diagnose and resolve issues quickly, follow defined processes, and collaborate with IT teams to deliver high-quality solutions while maintaining