IT Help Desk Specialist: Front‑Line Support & Service

CVS Health Corporation; West Virginia; Hybrid; USD 35,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring a Help Desk Support Specialist to provide frontline IT assistance, primarily via phone, for CVS Health applications and services. You will diagnose issues, escalate when needed, and maintain strong customer service in a fast-paced environment.

The role requires a high school diploma, 2+ years of technical support, and proficiency with Windows 10, Office 365, and directory tools. Expect full-time hours and comprehensive benefits.

Qualifications

• 2+ years of technical support or desktop support experience.
• Strong communication and problem-solving skills for non-technical audiences.
• Ability to work in a fast-paced call center environment.
• Experience with CVS knowledge base and support processes.

Responsibilities

• Provide IT assistance primarily over the phone as front line support.
• Diagnose, resolve, or escalate incidents within defined time frames.
• Adhere to Service Desk processes and call-center metrics.
• Collaborate with IT teams to deliver high-quality solutions.

Skills

2+ years experience

Strong communication

Typing speed 30+ WPM

Customer service

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

Active Directory

Azure AD

Job description

CVS Health is hiring a Help Desk Support Specialist to provide frontline IT assistance, primarily via phone, for CVS Health applications and services. You will diagnose issues, escalate when needed, and maintain strong customer service in a fast-paced environment.

The role requires a high school diploma, 2+ years of technical support, and proficiency with Windows 10, Office 365, and directory tools. Expect full-time hours and comprehensive benefits.