IT Help Desk Pro: Fast, Friendly User Support

CVS Health Corporation; Alaska; Hybrid; USD 35,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to serve as the frontline IT support for business applications, primarily over the phone. You will assist employees, contractors, and clients, diagnosing and resolving issues or escalating as needed.

As a Level 1 technician, you will follow Service Desk processes, maintain knowledge base, and collaborate with IT teams to deliver consistent, high-quality solutions in a fast-paced environment.

Qualifications

• 2+ years of technical support experience, desktop support experience, call center phone support experience, or in-person customer service.
• Strong customer service and problem-solving abilities.
• Excellent written and spoken communication skills.
• Ability to diagnose and escalate issues and adhere to Service Desk processes.
• Able to learn CVS knowledge base and tools quickly.

Responsibilities

• Provide IT assistance primarily over the phone as the front line of support for business applications.
• Escalate incidents to appropriate teams while following defined time frames.
• Adhere to CVS Service Desk policies and deliver high-quality customer service.

Skills

Customer service

Problem solving

Communication skills

Typing 30+ WPM

Call center experience

Quick learner

Education

High School Diploma

Tools

Windows 10

Office 365

Active Directory

Azure Active Directory

VPN

Citrix

VMware Horizon

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to serve as the frontline IT support for business applications, primarily over the phone. You will assist employees, contractors, and clients, diagnosing and resolving issues or escalating as needed.

As a Level 1 technician, you will follow Service Desk processes, maintain knowledge base, and collaborate with IT teams to deliver consistent, high-quality solutions in a fast-paced environment.