Frontline IT Help Desk Specialist

CVS Health Corporation; Rhode Island; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Help Desk Support Specialist to provide IT assistance primarily over the phone for a range of business applications. As the Level 1 technician, you will be the first escalation point for IT inquiries from CVS Health employees, contractors, and clients, collaborating with IT teams to resolve incidents within defined timeframes.

You will operate within IT Service Center policies, delivering excellent customer service, and supporting rapid learning of new applications and

Qualifications

• 2+ years recent technical support experience.
• Experience in call center or desk side support.
• Strong customer service and communication skills.

Responsibilities

• Provide IT assistance over the phone.
• Serve as front line of support for business applications.
• Escalate issues as needed.
• Adhere to Service Desk processes and metrics.
• Deploy software using automated tools.

Skills

Technical support

Call center

Customer service

Typing 30 WPM

Communication

Problem solving

Software deployment

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

Active Directory

Azure AD

Citrix

VMware Horizon

SCCM

VPN AnyConnect

Putty

Job description

CVS Health is seeking a Help Desk Support Specialist to provide IT assistance primarily over the phone for a range of business applications. As the Level 1 technician, you will be the first escalation point for IT inquiries from CVS Health employees, contractors, and clients, collaborating with IT teams to resolve incidents within defined timeframes.

You will operate within IT Service Center policies, delivering excellent customer service, and supporting rapid learning of new applications and