IT Help Desk Specialist — Frontline Tech Support

CVS Health Corporation; Pennsylvania; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Comprehensive benefits package

Job summary

CVS Health is seeking a Help Desk Support Specialist to provide frontline IT assistance for CVS Health users across a wide range of applications. The role emphasizes phone support, incident analysis, and timely resolution within defined service targets.

The candidate will work in a fast-paced call center environment, diagnosing and resolving issues, or escalating as needed, while delivering excellent customer service and adhering to CVS policies and procedures.

Qualifications

• 2+ years recent technical support or call center experience.
• Experience with desktop support and helping non-technical users.

Responsibilities

• Provide IT assistance over the phone for CVS Health applications.
• Diagnose issues, troubleshoot, or escalate to Tier-2 as needed.
• Follow Service Desk processes and document incidents in the ticketing system.
• Maintain up-to-date CVS knowledge base and deploy software using automated tools.

Skills

Technical support

Desktop support

Call center

Customer service

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

AD/Azure AD

VPN/Remote tools

Citrix/VMware Horizon

Job description

CVS Health is seeking a Help Desk Support Specialist to provide frontline IT assistance for CVS Health users across a wide range of applications. The role emphasizes phone support, incident analysis, and timely resolution within defined service targets.

The candidate will work in a fast-paced call center environment, diagnosing and resolving issues, or escalating as needed, while delivering excellent customer service and adhering to CVS policies and procedures.