IT Help Desk Specialist I

Eddy County, New Mexico; Carlsbad (NM); On-site; USD 37,000 - 41,000; Full time

Job summary

Eddy County, New Mexico is seeking an Information Technology Specialist I to support Help Desk functions across computers, email, and peripherals. The role emphasizes troubleshooting, problem solving, and customer service in a busy county network.

Starting pay is $26.87–$29.65 per hour DOE. Requirements include a high school diploma or GED, two years of systems troubleshooting, four years of Windows experience, and a valid NM driver’s license.

Qualifications

• High School Diploma or GED required.
• Two years of experience with computer systems troubleshooting.
• Four years of experience with Windows platforms.
• Must possess a valid NM driver’s license and be insurable with no major violations.

Responsibilities

• Provide Help Desk support for computers, email, and networked devices.
• Troubleshoot hardware and software issues; document resolutions.
• Maintain Eddy County computers and peripheral equipment.
• Respond to call back requests and attend training as needed.

Skills

Help Desk

Troubleshooting

Customer service

English communication

Education

High School Diploma or GED

Tools

Windows OS

Job description

Eddy County, New Mexico is seeking an Information Technology Specialist I to support Help Desk functions across computers, email, and peripherals. The role emphasizes troubleshooting, problem solving, and customer service in a busy county network.

Starting pay is $26.87–$29.65 per hour DOE. Requirements include a high school diploma or GED, two years of systems troubleshooting, four years of Windows experience, and a valid NM driver’s license.