INFORMATION TECHNOLOGY SPECIALIST I - STARTING PAY: $26.87-$29.65 PER HOUR DOE

eddy; Carlsbad (NM); On-site; USD 56,000 - 62,000; Full time

Job summary

Eddy County is seeking an Information Technology Specialist I to provide Help Desk support for computers, email, Internet access, applications, printers, copiers, scanning services, phones, and AV equipment. You will troubleshoot issues, service hardware, and maintain devices across Eddy County’s network while protecting sensitive information.

The role requires English communication, a High School Diploma or GED, and a valid NM driver’s license with a clean record.

Qualifications

• Two years of experience with computer systems troubleshooting.
• Four years of experience with Windows platforms.
• Must possess a valid NM driver's license with good driving record.
• Ability to understand and communicate in English, verbally and in writing.

Responsibilities

• Handle Help Desk functions for computers, email, Internet access and applications.
• Troubleshoot hardware and software issues across a diverse network.
• Maintain computers and peripheral equipment connected to Eddy County’s network.
• Attend meetings and training as required and respond to call back requests.

Skills

Troubleshooting

Customer service

English communication

Education

High School Diploma or GED

Tools

Windows OS

Printers/Scanners/AV equipment

Job description

BRIEF DESCRIPTION:

The Information Technology Specialist I will be responsible for Help Desk functions for computers, email, Internet access, applications, printers, copiers, scanning services, phones, audio/visual equipment, and other computer related hardware and software. Job will require troubleshooting and problem-solving techniques. Employee is responsible to maintain computers and peripheral equipment connected to Eddy County’s diverse network. Employee must keep confidential all secured and sensitive information revealed. Employee must be trustworthy, self-motivated, have a keen attention to detail, and have good customer service skills. Minimum qualifications: High School Diploma or GED; two years of experience with computer systems troubleshooting; four years of experience with Windows platforms; must possess a valid NM driver’s license and be insurable, with no DWI convictions and no more than two moving violations in the past three years; no illegal drug use within the past three years; the ability to understand and communicate in English, verbally and in writing. Employee may be required to work irregular hours, respond to call back requests, attend job related meetings and training. Employee will be required to perform all other duties as assigned.

STARTING SALARY RANGE:

$26.87 - $29.65