INFORMATION TECHNOLOGY SPECIALIST I

Eddy County; Carlsbad (NM); On-site; USD 37,000 - 41,000; Full time

Job summary

Eddy County is seeking an Information Technology Specialist I to provide comprehensive Help Desk support for computers, email, Internet access, applications, printers, copiers, scanning devices, phones, and AV equipment. You will troubleshoot hardware and software issues and ensure reliable operation across Eddy County’s diverse network.

The role requires a High School Diploma or GED, two years of general IT troubleshooting, four years on Windows platforms, and a valid New Mexico driver’s

Qualifications

• High School Diploma or GED.
• Two years of experience with computer systems troubleshooting.
• Four years of experience with Windows platforms.
• Valid NM driver’s license and insurable; no DWI convictions; no more than two moving violations in the past three years.
• Ability to understand and communicate in English, verbally and in writing.

Responsibilities

• Provide Help Desk support for computers, email, Internet, applications, printers, copiers, scanning, phones, and audio/visual equipment.
• Troubleshoot hardware and software issues and resolve user problems efficiently.
• Maintain computers and peripheral equipment on Eddy County’s network.
• Maintain confidentiality and security of information.

Skills

Windows OS experience

Troubleshooting

Customer service

English language

Education

High School Diploma or GED

Job description

BRIEF DESCRIPTION:
The Information Technology Specialist I will be responsible for Help Desk functions for computers, email, Internet access, applications, printers, copiers, scanning services, phones, audio/visual equipment, and other computer related hardware and software. Job will require troubleshooting and problem-solving techniques. Employee is responsible to maintain computers and peripheral equipment connected to Eddy Countys diverse network. Employee must keep confidential all secured and sensitive information revealed. Employee must be trustworthy, self-motivated, have a keen attention to detail, and have good customer service skills. Minimum qualifications: High School Diploma or GED; two years of experience with computer systems troubleshooting; four years of experience with Windows platforms; must possess a valid NM drivers license and be insurable, with no DWI convictions and no more than two moving violations in the past three years; no illegal drug use within the past three years; the ability to understand and communicate in English, verbally and in writing. Employee may be required to work irregular hours, respond to call back requests, attend job related meetings and training. Employee will be required to perform all other duties as assigned.

STARTING SALARY RANGE:

$26.87 - $29.65

Salary/Compensation: $26.87 - $29.65 per hour