IT Help Desk Technician – 1st Line Support & Training

Santo Domingo Pueblo; Santo Domingo Pueblo / Kewa (NM); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

54 days off annually

Medical, dental, and vision plans

401k retirement plan

Job summary

Santo Domingo Pueblo is seeking an IT Support and Help Desk Technician to assist in the daily operation of the in-house computer network. Responsibilities include planning, installing, configuring, maintaining, and supporting network hardware, software, and communications.

The ideal candidate will provide end-user training, handle first-level incidents, and escalate as needed. Strong problem-solving, customer service, and organizational skills are essential; a NM driver's license and background

Qualifications

• High School Diploma or GED with 1 year of technical support experience.
• Proficiency with Microsoft Office 365 apps (Word, Excel, Outlook, PowerPoint).
• Flexibility to work evenings, weekends, holidays and on-call rotation.
• Tower climbing and rigging certification or ability to obtain per department requirements.
• Keres language preferred; background check and drug screen required.

Responsibilities

• Provide first level problem determination and incident recording for staff.
• Plan, install, configure, maintain and support network hardware, software and telecom links.
• Resolve end-user hardware/software issues promptly and accurately.
• Assist with end-user training and promote internal education as needed.

Skills

Flexible hours

Customer service

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office 365

Tower climbing certification

Job description

Santo Domingo Pueblo is seeking an IT Support and Help Desk Technician to assist in the daily operation of the in-house computer network. Responsibilities include planning, installing, configuring, maintaining, and supporting network hardware, software, and communications.

The ideal candidate will provide end-user training, handle first-level incidents, and escalate as needed. Strong problem-solving, customer service, and organizational skills are essential; a NM driver's license and background