IT Help Desk Specialist – Frontline Support

CVS Health Corporation; Mississippi; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Job summary

CVS Health is seeking a Help Desk Support Specialist to join our IT Service Center. You will provide front-line phone support for business applications, diagnose and resolve or escalate issues, and uphold our service desk processes to deliver high-quality solutions in a fast-paced environment.

Ideal candidates have 2+ years of technical or desktop support, strong communication skills, and the ability to learn new tools quickly.

Qualifications

• 2+ years recent technical support experience, desktop support experience, call center phone support experience, or in-person customer service.
• Experience with Windows 10 and Office 365 preferred.
• Strong communication and problem-solving skills for non-technical users.

Responsibilities

• Provide IT assistance over the phone as front line for business applications.
• Diagnose and resolve issues or elevate to Tier 2 as needed.
• Adhere to Service Desk processes and update the knowledge base.
• Communicate clearly with non-technical users and collaborate with IT teams.

Skills

Tech support

Customer service

Problem solving

Fast-paced environment

Typing 30 WPM

Education

High School Diploma

Tools

Windows 10

Office 365

Edge / Chrome

Active Directory

Azure AD

VPN (AnyConnect)

Citrix / VMware Horizon

SCCM

HP Printer Support

Job description

CVS Health is seeking a Help Desk Support Specialist to join our IT Service Center. You will provide front-line phone support for business applications, diagnose and resolve or escalate issues, and uphold our service desk processes to deliver high-quality solutions in a fast-paced environment.

Ideal candidates have 2+ years of technical or desktop support, strong communication skills, and the ability to learn new tools quickly.