Frontline IT Help Desk Specialist

Careerwebsite; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Job summary

CVS Health is seeking a Help Desk Support Specialist to provide telephone IT assistance for a broad set of business applications. You will be the first line of support for employees, contractors, and clients, helping diagnose issues and ensure timely resolutions.

In a fast-paced call center, you’ll collaborate with IT teams, adhere to service desk processes, and communicate clearly with non-technical users. A 2+ year track record in technical support and a high school diploma are required.

Qualifications

• 2+ years recent technical support experience, desktop support experience, call center phone support experience, or in-person customer service.

Responsibilities

• Provide telephone IT assistance for a wide range of business applications.
• Serve as the first point of escalation for IT issues and ensure timely resolution.
• Adhere to service desk processes and deliver high-quality customer service.

Skills

Typing speed

Customer service

Technical support

Call center experience

Communication skills

Education

High School Diploma

Tools

Windows 10

Office 365

Active Directory

Azure Active Directory

Putty

SQL Server

SCCM

Dameware

Citrix

VMware Horizon

VPN Software

HP Printer Support

Job description

CVS Health is seeking a Help Desk Support Specialist to provide telephone IT assistance for a broad set of business applications. You will be the first line of support for employees, contractors, and clients, helping diagnose issues and ensure timely resolutions.

In a fast-paced call center, you’ll collaborate with IT teams, adhere to service desk processes, and communicate clearly with non-technical users. A 2+ year track record in technical support and a high school diploma are required.