Frontline IT Help Desk Specialist

CVS Health Corporation; Tennessee; Hybrid; USD 23,000 - 47,000; Full time

Job summary

CVS Health Corporation seeks a Help Desk Support Specialist to provide IT assistance primarily over the phone, serving as the front line for business applications. You will work with employees, contractors, and clients, resolving issues or escalating as needed, within agreed service targets.

This full-time role emphasizes customer service, problem-solving and teamwork in a fast-paced environment, with opportunities for growth and a comprehensive benefits package.

Qualifications

• 2+ years of technical support or related customer service experience.
• Experience in a fast-paced call center environment.
• Ability to diagnose and escalate technical issues.

Responsibilities

• Provide IT assistance over the phone as front line support.
• Diagnose and resolve or escalate technical issues.
• Maintain CVS knowledge base and follow service desk procedures.

Skills

Technical support

Desktop support

Call center

Customer service

Education

High School Diploma

Tools

Windows 10

Office 365

Edge/Chrome

Active Directory

Azure AD

AS400

Putty

SQL Server

Aternity

Dameware

SCCM

VPN

Citrix

VMware Horizon

Job description

CVS Health Corporation seeks a Help Desk Support Specialist to provide IT assistance primarily over the phone, serving as the front line for business applications. You will work with employees, contractors, and clients, resolving issues or escalating as needed, within agreed service targets.

This full-time role emphasizes customer service, problem-solving and teamwork in a fast-paced environment, with opportunities for growth and a comprehensive benefits package.