Frontline IT Help Desk Pro

CVS Health Corporation; New Hampshire; Hybrid; USD 48,712,000 - 97,710,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Help Desk Support Specialist to provide frontline IT assistance, primarily via phone, for a range of business applications. The role supports employees, contractors, and clients, solving incidents quickly and adhering to service desk processes.

Ideal candidates have strong customer service and communication skills, experience in a fast-paced call center, and familiarity with Windows, Office 365, AD, VPN, and Citrix.

Qualifications

• 2+ years of technical support experience or equivalent.
• Experience in a fast-paced call center environment with inbound calls.
• Proficient in troubleshooting hardware and software issues.

Responsibilities

• Provide IT assistance over the phone for business applications.
• Serve as front-line support and escalate issues as needed.
• Collaborate with IT teams to resolve incidents within service targets.

Skills

Technical support

Call center experience

Customer service

Desktop support

Education

High School Diploma

Tools

Windows 10

Office 365

Edge

Chrome

Active Directory

Azure Active Directory

VPN

Citrix

VMware Horizon

Dameware

SCCM

Job description

CVS Health Corporation is seeking a Help Desk Support Specialist to provide frontline IT assistance, primarily via phone, for a range of business applications. The role supports employees, contractors, and clients, solving incidents quickly and adhering to service desk processes.

Ideal candidates have strong customer service and communication skills, experience in a fast-paced call center, and familiarity with Windows, Office 365, AD, VPN, and Citrix.